Support

Your app keeps the business running. We keep the app running.

Monthly support for software we built or software you already have. Pick 8, 16 or 24 hours a month. We keep it hosted, monitored, updated and fixed, and make small changes as you need them.

Book a 30-minute call

Here's how we help

  • Hosting

    We look after the servers and services your app runs on, and keep them patched.

  • Monitoring

    We watch the app and its servers, and we are alerted when something goes wrong.

  • Fixes

    Bugs found by your staff, your customers or our monitoring, fixed within your hours.

  • Small changes

    A new field, a changed report, a wording update. Small changes come out of the same hours.

  • OS and security updates

    New iOS and Android releases, security patches and app store rule changes, handled before they break anything.

What this looks like day to day

  • Updates go in on a schedule, so new phone and server releases don't catch the app out.
  • You ask for fixes and small changes in English or Japanese, and we agree what fits in your hours.
  • Each month you get a report: what we updated, what we fixed, what we changed, and the hours used.

When it breaks, we know where to look

  1. Monitoring raises the alarm, or you tell us. We respond within your plan's response time.
  2. We find the cause in the code, the servers or a service the app depends on, and fix it.
  3. We tell you what happened, what we changed, and anything we recommend so it doesn't happen again.

Three plans

By hours a month, with a response time for each plan. What it costs.

  • Support 8

    8 hours a month

    Next business day response

  • Support 16

    16 hours a month

    Same business day for urgent issues

  • Support 24

    24 hours a month

    4 business hours for critical issues

Every plan includes

  • Security and OS updates
  • App store compliance
  • Monitoring
  • Fixes and small changes within the hours
  • A monthly report
  • Support in English and Japanese

Common questions

Can you support an app you didn't build?

Yes. Support covers software we built and software you already have. If we haven't seen your app before, the App Review is a good place to start: one week, a written report, a prioritised fix list and a price to take it over.

What counts as a small change?

Work that fits inside your monthly hours, such as a new field, a changed screen or report, or a wording update. Larger work is better done by a Dedicated Team or as a fixed-price build.

What do the response times mean?

How quickly we start on an issue. Support 8 responds the next business day. Support 16 adds a same business day response for urgent issues. Support 24 adds a response within 4 business hours for critical issues.

Is there a long-term contract?

No long-term contract. Leave any time. Plans are monthly. The price of each plan is in every price and what it includes.

Is this the same as Managed Apps?

No. Support is for software you own: we keep it running and changing within your hours. With Managed Apps, we build and run a branded app for you on our platform for a monthly fee.

Get steady support See every price